Refund policy

Returns & Exchanges

Every Crucible item is made to order especially for you. Because nothing is pre-stocked and each piece is printed on demand, all sales are final. We are unable to accept returns or exchanges for buyer's remorse, incorrect size or color selection, or change of mind.

Please review the size guide on each product page carefully before placing your order. If you have a sizing question, reach out to us before you buy and we're glad to help.

Damaged, defective, or incorrect items

We stand behind every order. If your item arrives damaged, misprinted, or you received the wrong product, we will replace it or refund it at no cost to you. Contact us within 30 days of delivery with your order number and a photo of the issue, and we'll take care of it right away.

Lost or undelivered orders

If your order hasn't arrived within the expected delivery window, contact us and we'll help track it down and make it right.

Order changes and cancellations

Orders go into production quickly, so we can't guarantee changes or cancellations once an order is placed. If you need to fix something, contact us right away and we'll do our best, but we're unable to promise changes once production has started.

Thank you for supporting the Crucible community.